Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
You will receive your order within 7 working days.
Please click on my account button to create an account.
How do I change my shipping address?
Please contact our customer support within 24 hours to change your shipping address.
How do I track the status of my order?
Please visit order tracking page. Your tracking number is emailed to you when the order is shipped.
Will you keep my credit card information on file?
We don’t have access to your card details. We use 3D Secured checkout through Meezan Bank.
Yes
Yes, we ship nationwide.
If you need to swap an item
Returns and Exchanges
We offer 7 days return policy.
You can return it within 7 days.
We offer try and buy policy. You can open the box and check your order before paying to our rider.
Where should I mail my authorized return?
The details to return your item are included in the package.
How do I receive customer support?
Support is available on phone and whatsApp 9am to 5 pm Monday to Saturday.
What do I do if I entered an incorrect shipping address?
Please contact customer support.
Can I change or cancel an order after I’ve submitted it?
Yes, it is possible within 24 hours before the order is shipped.
Can I pre-order an item that is sold out?
Yes